It is nice to use someone's name when addressing them. It makes your encounter more personal. But there is such thing as over using a name. This is the problem I have had with one of my guests this week.
It was nice at first, I'd get in for morning service and be greeted with 'Good Morning J...going out for a ski today J?' Then in the evening it would be 'Hello A, nice day A? What's for dinner J?'. But after a while I begin to feel like my name loses meaning.
I had a strange moment with the same guest last night. The conversation went like this...
P: Evening J, loved the cake today J.
J: Oh you mean the flapjacks? Glad you enjoyed them.
P: They were lovely J. Nice and sticky, just how I like it J.
* DRAMATIC PAUSE *
P: Do you like it like that J?
WHAT THE HELL ARE YOU SUPPOSED TO SAY TO THAT!??!
I was on the verge of telling him that last week they came out 'too hard' but thought this wouldn't be the wisest response so in the end I just told him that last week my flapjack resembled a brick and so I took them out early this time. I then proceeded to slowly turn my back and pretend to wash an already clean saucepan.
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